We kindly request that you provide us with a minimum of 48 hours notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients and make necessary adjustments to our schedule. We apologize for any inconvenience caused.
- Cancellations: made within 48 hours of your appointment will not be eligible for a refund.
No-Show Policy: Failure to attend your scheduled appointment without prior notice will result in a full charge for the reserved service. This policy is in place to compensate our staff for their time and ensure fairness to other clients. If you are unable to make it to your appointment, please inform us as soon as possible. We appreciate your cooperation and understanding.
Lateness Policy: Please be aware that arriving late for your scheduled session will result in a deduction of time from the allotted duration. To fully maximize the benefits of your appointment, we kindly ask that you arrive on time.
Spa Packages: To secure availability, we recommend making online bookings at least 24 hours in advance. For maximum benefit, we suggest scheduling a weekly appointment, allowing for a total of 4 sessions. This regularity can help you achieve optimal results.
** Kindly note that package changes cannot be made after 30 days. Before making a reservation, we advise reviewing the massage policy.
Payment and Guarantee: we require a valid credit card or gift certificate to secure your reservation. Your card will only be charged if a cancellation or no-show occurs. At check-out, you can choose your preferred method of payment, as we accept credit cards and cash for your convenience.
Please contact our office immediately if you have any concerns or complaints about our services. We highly value your feedback and are committed to addressing any issues promptly and to your satisfaction.
We appreciate your support in upholding our policies, as it ensures a positive experience for all our clients.